/ Frequently asked Questions/

Gently pat the latex dry with a towel on both the inside and outside, then hang it on a hanger in a well-ventilated room.

Important:

1. When drying with a towel, make sure to remove large water drops, as they may leave marks on the latex once dry.
2. Do not rub too harshly, as this can damage the latex.
3. Do not leave latex to dry under direct sunlight.
4. Do not leave latex drying for a long time, especially if it is clean and unprotected (without talc or silicone).

Always store latex clothing in a clean and fully dry condition. Before storing, you can use one of the following two methods to protect the material:

• Talcum powder: Ideal for long-term storage of latex. Lightly dust the inside and outside of the garment to prevent sticking.
• Silicone-based polish or shine products: These special products help maintain the shine and prevent sticking. Apply according to the manufacturer’s instructions.

Hang your latex items vertically on a hanger, preferably inside a garment bag, to limit exposure to air. Avoid folding or placing heavy items on top to prevent creases and sticking.

To put on latex clothing safely and comfortably, follow these steps:

1. Ensure the garment is clean and completely dry.
2. Apply a thin layer of latex polish or silicone-based shine product to the inside of the garment. This reduces friction and makes it easier to slide the latex over your body.
3. Gently insert your limbs one at a time, taking care not to stretch or tear the latex. Move slowly and adjust the garment as needed.
4. Once the garment is on, smooth out any wrinkles or folds and avoid pulling excessively.

Important: Do not use talc for putting on tight latex clothing, as it can reduce the shine and effectiveness of silicone-based polish.

Even a small tear in latex can grow, especially if the damage is located in a stretchable area. To handle this situation safely, consider the following options:

1. Repair it yourself: You can attempt a repair at home, but this requires knowledge and proper tools.
2. Use a ready-made repair kit: These kits can fix minor tears, though the repair may look less aesthetic. However, it is always useful to have a kit on hand, especially if you are attending events like Folsom.
3. Contact a professional: Follow the link and submit a request via the contact form for expert repair.

Important: Do not wear the garment if the damage is large or located in stretchable areas, as this can worsen the tear and damage the latex further.

Measure the required body areas and compare them with my size chart. Take your body measurements snugly but without pulling too tight.

If you are in this situation or if one of your measurements differs significantly, you can add your custom measurements on the product page, next to the “Add to cart” button.

You may request a return for your order within 14 days (in most European countries).
Please note that the returned item must be unused, clean, and free of any lubricants or polishes.
Worn or damaged items cannot be returned.
Custom-made products based on individual measurements are not eligible for return or exchange.

Let’s respect each other.

For more detailed information, please visit the Refund and Returns Policy

Yes, please visit the contact page and fill out the contact form.

Since most of our items are custom-made, changes or cancellations are generally only possible within a short window, max. 24 hours after the order is confirmed. After this time, production may have already begun, making modifications impossible. Please contact us immediately if you need to make a change.

To order at our website we accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal. For payment via bank transfer (wire transfer), please contact us directly at info@rubber403.com to receive the necessary account details. All transactions are processed securely.

Yes, we do! We are happy to discuss and process custom orders, including bespoke designs, size adjustments, or unique modifications to existing garments. To start your custom order request, please submit a detailed brief through our contact form, including any sketches or reference photos. We will then provide you with a price quote and estimated production time for your approval.

Our latex items are handcrafted to order. The typical production time is 3-7 days from the date of payment confirmation. This timeframe can vary depending on the complexity of the garment and our current workload.

Shipping costs are calculated at checkout based on your location and the chosen shipping method. Delivery times vary depending on the destination (e.g., 3-7 days within Europe, 7-14 days internationally) after the production time is complete.

Once your delivery is shipped, you will receive an email notification containing your tracking number and a link to the courier’s website. Please allow 24-48 hours for the tracking information to update after you receive the email.

We meticulously check every order and garment before shipping, but if you receive an item with a manufacturing defect or damage, please contact us immediately (within 48 hours of delivery) at info@rubber403.com. Include your order number and clear photos of the defect. We will arrange for a free repair or replacement as quickly as possible.